60 day 100% Money Back Guarantee
Shop with the comfort of knowing that your order is backed by a 60 day 100% Money Back Guarantee.
If you are not satisfied with an accessory product sold by ShopCrackBerry for any reason, you may return it for a full refund (minus the original shipping costs) if returned within 60 days of delivery. There is no re-stocking fee.
For apparel (which includes hats and pins) we have a 30-day return policy providing always that the article is unworn.
To start your return, simply contact our Customer Care team via email or call us at (866) 904-5772 weekdays between 8am - 5.30pm ET.
Misshipped or Defective Products
If your product is defective at the time of delivery, or you received the wrong item, please email or call (866) 904-5772 with details. We will email or mail you a free UPS Return Label to use for returning the merchandise and send you out a replacement product at no cost.
Outside of the 60 day return window
If your product becomes defective after the 60 day return policy, please email or call (866) 904-5772 for warranty details. Each manufacturer offers different warranty periods (ranging from six months to lifetime) and procedures. You will be responsible for all shipping charges on warranty replacements.